Day-to-day troubleshooting
Help with agreed business devices, common software, email and printers. Remote support is the first step where appropriate, with on-site work arranged when needed.
Managed IT support for small businesses in Reading
When IT falls to the business owner or the most technical person in the office, small problems can consume a surprising amount of time. Monthly support gives your team a clear route to help and a plan for looking after your agreed systems.
Book your free IT reviewA practical alternative to managing it all yourself
You might be dealing with repeated Outlook problems, slow computers or a growing list of accounts that nobody quite owns. Pronef helps you organise that day-to-day work, whether your people share an office in Reading or work remotely.
People and accounts
Set up new starters, review access and handle leavers so the right people can use the right systems.
Routine care
Agree how updates, device checks and recurring issues will be handled, rather than waiting for the next interruption.
What goes into your monthly quote?
We discuss the number of people and devices, your existing systems, the support hours you need and any security or backup requirements. Your quote identifies what is included, any setup work, licences and on-site charges, together with the contract terms. Unlimited support is not assumed: the agreed scope comes first.
Can we switch from another IT company?+
Yes. We can help plan a handover of accounts, documentation and access, working around your existing notice period. Agree the transition before cancelling your current support.
Can a very small team use monthly support?+
Yes. Sole traders and small teams can request a review. If a one-off job is a better fit than ongoing support, we can discuss that too.
Do you provide 24-hour support?+
Our weekday IT support hours are 7am–7pm UK time. A separately scoped 24/7 managed security option is available; this is not a 24-hour general helpdesk. Response arrangements are agreed in your quote.
Let’s understand your setup
Book your free IT review Start with a free IT review.
Tell us about your business. We’ll arrange a conversation and discuss the next step.