Frequently asked questions
Straightforward answers about getting your IT looked after.
A few sensible
questions.
Small team? Existing provider? Not sure where to start? You’re in the right place.
Talk about your setup →Are we too small for IT support?+
No. Pronef focuses on small businesses, from sole traders to teams of around 50 people. Tell us how you work and we’ll recommend the level of help that makes sense.
Do you cover Reading and nearby areas?+
We offer remote support for your team and arrange on-site visits in Reading and nearby areas when needed. Share your location during the review so we can confirm availability and any visit costs.
How much will it cost?+
Your quote depends on your users, devices, systems and the support you need. After the free review, we explain the recommended work, monthly or one-off cost, any setup fees and what is outside the scope.
Can you take over from our current IT provider?+
Yes. We can help plan the handover, identify the accounts and access needed, and agree a start date around your existing arrangements. We won’t ask you to cancel support before there is a plan.
What does the free IT review involve?+
A short initial conversation about your team, current setup and main concerns. We’ll identify useful next steps and discuss a quote if you need support. It is not a full technical audit, and you do not need to share passwords.
How quickly can we get help?+
Weekday IT support is available from 7am to 7pm UK time. Response targets and on-site arrangements are agreed in your quote. This form is for new enquiries; it is not an emergency helpdesk or an instant support booking.