Our support standards
Clear expectations for support hours, response targets and the scope of your agreement.
Support hours & service targetsSupport standards.
Support standards.
Clear expectations.
Know when support is available and the standards we aim to deliver. The percentages below are service targets, not measured customer results.
7am–7pm · Support throughout the working day
Weekday IT support from 7am to 7pm UK time. Your support agreement confirms the contact channels, response targets and any bank holiday arrangements for your business.
Performance figures are targets, not historical results or guarantees. Your agreement defines the service scope and measurement. Discuss your requirements →