PRONEF.ITFree IT review
Reading & surrounding areas

AI integration and IT support in ReadingPractical AI.
Reliable IT.

AI integration and IT support for small businesses in Reading. Put AI to work in your existing systems, save time on everyday tasks and keep your team connected and protected.

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Sole traders & small teams Remote & on-site support Clear advice, no jargon
Less time fixing IT. More time running your business.
Support Microsoft 365 Protection
The help you actually need

Everyday problems.
Properly taken care of.

You don’t need an IT department to have well-managed technology. Start with the help you need today, and add support as your business grows.

01

AI integration & everyday use

Connect AI to your existing systems, simplify repetitive tasks and help your team use it effectively.

  • AI integration with existing systems
  • Workflow automation
  • Tool selection & team guidance
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02

Everyday IT support

When email stops, a laptop slows down or a printer refuses to work, get help getting back to business.

  • Remote troubleshooting
  • On-site help by arrangement
  • Software & printer support
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03

Microsoft 365 & email

Make Outlook, Teams and shared files easier to use and manage as your business grows.

  • Email setup & migration
  • Teams, OneDrive & SharePoint
  • Accounts, licences & permissions
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04

Practical cyber security

Reduce everyday risks with sensible protection for your accounts, devices and people.

  • Multi-factor authentication
  • Device protection & updates
  • Security reviews & staff guidance
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05

Backups & recovery

Know what is backed up and how you would get it back if a device failed or files were lost.

  • Microsoft 365 & file backups
  • Backup checks & recovery tests
  • A practical recovery plan
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06

Computers & office Wi-Fi

Sort out unreliable connections and give your team devices that are set up for the job.

  • Laptop & desktop setup
  • Wi-Fi & network troubleshooting
  • Office moves & supplier liaison
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07

New starters & IT changes

Make joining, leaving and changing systems an organised process instead of a last-minute scramble.

  • New starter & leaver setup
  • Access & device handovers
  • Small IT projects & advice
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Not sure which service you need? Just tell us what isn’t working.

Start with a free review
Support that fits your business

The right help.
A clear cost.

Your team size, devices and existing setup shape your quote. We explain the scope, support hours and costs before you decide.

Find the right support
For ongoing peace of mind

Monthly IT support

Regular help with day-to-day issues, accounts and keeping your agreed systems in good shape.

Quoted around your team and setup
For a particular job

One-off help & projects

A new laptop, email migration, office Wi-Fi problem or a specific improvement — with the work agreed first.

Scope and cost agreed before work starts

Your quote sets out any setup fees, licences, equipment, on-site visits and contract terms separately, so you can see what is included.

How it works

From first hello
to everyday support.

A clear path to getting your IT looked after. We agree the scope and timing around your business, with a planned handover if you already have a provider.

01

Start with a free IT review

Tell us about your team, your current setup and what is getting in the way. We arrange an initial conversation to understand the support you need.

02

Agree your support plan

Review a clear quote covering services, costs, support hours and response targets. Once you are happy to proceed, we agree the next steps and a start date.

03

Plan the handover

With your permission, we coordinate with your current provider and identify the accounts, access and documentation needed. If you have no provider, we work through these with you.

04

Review and set up your IT

We review the agreed systems, document the essentials and put the tools and settings in place for your chosen support plan. Any additional work is discussed before it starts.

05

Show your team how to get help

Your team learns how to raise a request, what information to include and what to expect. We confirm contacts, priorities and the arrangements for starters and leavers.

06

Start support and settle in

Support begins on the agreed date. We check that access and contact routes work, address any handover issues and discuss improvements as your needs change.

Already have an IT provider? Keep your existing support in place until the handover and start date are agreed. Timescales depend on your setup, access and any notice period.

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Support hours & service targets

Support standards.
Clear expectations.

Know when support is available and the standards we aim to deliver. The percentages below are service targets, not measured customer results.

7am–7pm · Support throughout the working day

Weekday IT support from 7am to 7pm UK time. Your support agreement confirms the contact channels, response targets and any bank holiday arrangements for your business.

Performance figures are targets, not historical results or guarantees. Your agreement defines the service scope and measurement. Discuss your requirements →

Before you decide

A few sensible
questions.

Small team? Existing provider? Not sure where to start? You’re in the right place.

Talk about your setup →
Are we too small for IT support?+

No. Pronef focuses on small businesses, from sole traders to teams of around 50 people. Tell us how you work and we’ll recommend the level of help that makes sense.

Do you cover Reading and nearby areas?+

We offer remote support for your team and arrange on-site visits in Reading and nearby areas when needed. Share your location during the review so we can confirm availability and any visit costs.

How much will it cost?+

Your quote depends on your users, devices, systems and the support you need. After the free review, we explain the recommended work, monthly or one-off cost, any setup fees and what is outside the scope.

Can you take over from our current IT provider?+

Yes. We can help plan the handover, identify the accounts and access needed, and agree a start date around your existing arrangements. We won’t ask you to cancel support before there is a plan.

What does the free IT review involve?+

A short initial conversation about your team, current setup and main concerns. We’ll identify useful next steps and discuss a quote if you need support. It is not a full technical audit, and you do not need to share passwords.

How quickly can we get help?+

Weekday IT support is available from 7am to 7pm UK time. Response targets and on-site arrangements are agreed in your quote. This form is for new enquiries; it is not an emergency helpdesk or an instant support booking.

Built around your business

One less thing
on your to-do list.

Start with a free IT review. Get a clearer view of your current setup and the support that would actually help.

  • Understand what needs attention
  • Discuss practical next steps
  • Get a quote if you need our help

Reading & nearby businesses
Remote help for your team. On-site visits by arrangement.

Let’s start with your business

Book your free IT review

A few details. A useful conversation. No obligation.

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We’ll email you to arrange a time. No sales commitment.